gs

Travel Trade Recruitment Limited

Posted

6 days ago

description

Are you an experienced Operations / Administrator within the Travel Industry? Working knowledge of GDS systems? Would you like to work for an award winning & leading travel company, with almost 100 years in the industry? Look no further

We are working with a Central London based Tour Operator, who are looking for an experience Flight Ticketing & Administration Consultant to join their friendly team.

The role is predominantly working within a back-office team where you will share our passion for the World of Luxury Travel and River Cruising with this company's loyal customers. You will be selling them the dream with opportunity to upsell, gain & retain loyal relationships & support the growth of the business.

Responsibilities:

Ticketing Flight bookings using the company website and GDS partners, ensuring Airline Ticket deadlines are met

Checking and filing Flight bookings made by our Reservations Team through the website and GDS partners with excellent attention to detail

Ensuring Schedule Changes are actioned in the best interest of the clients and business to meet the tours and transfer requirements

To manage requests from Customer Service & Sales emails by responding within the expected time frame with excellent written communication skills and updating Flight bookings as required

Book Air as per clients' requests to suit our Tour packages

Demonstrate the ability to multi-task between, emails & other operational tasks assigned to you

To support the Flight Desk Team and Customer Service & Communication team with crisis calls (i.e - COVID-19 affected departures)

Confident in using multiple Microsoft programs especially excel with day-to-day workload, tasks and data entry

Take day to day initiative and share knowledge with other team members

To maximise every sales opportunity to excel both revenue and conversion targets

To deliver exceptional customer service to our discerning, loyal customers who book high value trips

Skills & Requirements:

Minimum of 1 year travel industry experience

Strong GDS Knowledge (highly desirable)

Exceptional customer service skills

Excellent written and oral communication competency

Exceptional attention to detail

A willingness to take responsibility and to work as a part of a close team

Ability to work in a high-pressured environment

Ability to adapt to the APT culture and live the APT values

Confident with Microsoft programmes

Travel & Tourism Certification ideal but not compulsory

The Package:

Basic Salary of 25,000

25 days annual leave plus BH as well as the option to purchase additional leave

Tour, Travel & Flight discounts

Ongoing Training & Development

Interested in being a part of this fantastic team of people, who continue to support, grow and succeed together?

Please click APPLY or contact (url removed)

location

Central London, London