gs

C&B Recruitment

Posted

6 days ago

description

Automotive Service Advisor / Aftersales Advisor

Hull

GBP29,000 Salary - GBP35,000k OTE

Join a dynamic team in Hull and build a rewarding career in the automotive industry!

We are looking for a highly motivated and customer-focused Automotive Service Advisor / Aftersales Advisor to join our team in Hull. If you have a passion for delivering exceptional customer service and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Responsibilities:

Welcome and greet customers: Establish rapport and understand their needs and expectations.

Assess vehicle problems: Conduct thorough vehicle inspections, identify repair requirements, and accurately diagnose issues.

Prepare service estimates: Provide detailed and transparent estimates for repairs and maintenance, ensuring customer understanding and approval.

Communicate effectively: Keep customers informed throughout the service process, providing updates on progress and estimated completion times.

Manage service bookings: Schedule appointments efficiently, ensuring optimal workshop flow and customer satisfaction.

Process payments and invoices: Accurately handle customer payments and generate invoices, ensuring compliance with company procedures.

Maintain strong customer relationships: Build trust and loyalty by providing excellent service and resolving any concerns promptly.

Contribute to team goals: Collaborate with colleagues in the service department to ensure smooth operations and achieve department targets.

Qualifications:

Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.

Strong technical understanding of vehicle systems and repair procedures.

Excellent communication and interpersonal skills, with a focus on customer satisfaction.

Ability to work independently and as part of a team.

Proficient in using computer systems and service management software.

Valid UK driving license.

Benefits:

Competitive salary and benefits package.

Opportunities for professional development and career advancement.

Dynamic and supportive work environment.

Discounted vehicle purchase and service rates.

If you are an experienced Service Advisor and can commute to Hull daily, then we want to hear from you.

location

United Kingdom