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Octane Recruitment

Posted

20 days ago

description

Vacancy - Fleet Service Advisor ( Contact Centre)

Location - SOuth Normanton

Salary - 25,000

Working hours - 4 days on 4 days off, 2 shifts, 6am-5pm, and 1pm till midnight

Reference - OC18170

Do you want to work for only half the year! Working for as well-established Fleet Management company, one who prides itself on staff retention, progression, and training?

My client is looking for someone to hit the ground running with being a Fleet Service advisor for such a big company in Alfreton. If this is an interest of yours please apply today!

Company benefits:

Enrolment into Pension SchemeHealthcare SchemeCycle to work schemRecruitment Incentive AwardsIncreased holiday with serviceFree onsite ParkingContact Centre Advisor key responsibilities:

To personally provide excellent standards of customer serviceUnderstand and demonstrate tremendous customer care and rapport buildingDisplay good listening skills to identify customer needsDeal with all internet, email and phone enquiriesConfidently make and answer calls in a professional manner whilst adhering to company policies and following best practiceWork as part of a team to achieve personal and department objectives Manage, respond and log all incoming email enquiries on appropriate systemsKeep and update reports and call logsIdeal candidate will possess the following:

Customer service experience - within a contact centre or retail / salesCustomers first contactDealing with emergency breakdowns and general defects/compliance eventsLiaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.Ability to prioritise and identify services required for warranty, damage.Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.Understanding compliance importanceExcellent communication skills - via phone and emailAbility to adapt and work well with peopleWell-spoken and uses professional and polite mannerismsGood listening skillsDedication - longevity and / or progression within the companyGood IT skills and understanding of Microsoft packages particularly Excel If it is something that you're looking for then please submit your application and we'll discuss the role and your CV.

Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

Recruitment Consultant: Billy Olivier

Octane Recruitment

INDOJ

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers, Customer Service, Telesales, Inbound Calls.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

location

Derbyshire