gs

Service Care Solutions

Posted

16 days ago

description

Triage Officer

Sevenoaks

6 Month FTC

16 Hours Per Week

14,716 pro–rata ( 34,033 FTE)

We are recruiting a Triage Officer for a Housing Association based in Sevenoaks to manage referrals and support residents in maximising income and accessing essential services.

THE ROLE

As a Triage Officer, you will be responsible for receiving, assessing, and triaging referrals as the first point of contact for Communities team services. You will support the distribution of hardship funding and collaborate with internal and external teams to provide excellent customer service.

Receive and prioritise referrals for Communities servicesMonitor and manage the Communities Hub mailboxAnswer telephone and email queries from internal and external customersProvide advice to residents on managing debts, maximising income, and sustaining tenanciesSignpost residents to welfare support and external grants as neededAdminister financial transactions, ensuring payments are processed accuratelyCoordinate the distribution of food, energy, and fuel vouchersDeputise for the Performance and Reporting Officer as needed

THE CANDIDATE

The ideal candidate will have previous experience in a similar role within the housing or social care sector. You will also have:

Knowledge of welfare benefits and tenancy sustainmentUnderstanding of debt–related issues and financial exclusionExperience using Microsoft Teams, Word, Excel, and OutlookStrong organisational skills, able to manage competing demands under pressureAbility to liaise with colleagues, tenants, and external stakeholders

THE CONTRACT

16 Hours Per Week6 Month Fixed Term Contract 14,716 pro–rata ( 34,033 FTE) per year, plus benefits

HOW TO APPLY

To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail!

If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!

location

Sevenoaks, Kent