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MMP Consultancy

Posted

10 days ago

description

Tenancy and Leasehold Manager (Hybrid Working) – Housing Association – North London

About the Role:

A leading Housing Association in North London is seeking two Tenancy and Leasehold Managers to join their dynamic team on an interim basis. This is a fantastic opportunity to step into a rewarding role where you'll be handling a wide range of tenancy and leasehold matters, supporting residents, and ensuring a seamless customer experience.

Key Responsibilities:

– Manage and resolve complex tenancy and leasehold enquiries, including permissions, licences, subletting, and tenancy visits.

– Act as the primary point of contact, working collaboratively with internal teams to ensure quick resolution of complex issues.

– Use technology to communicate effectively with residents, ensuring all information is recorded accurately in line with policies and procedures.

– Conduct home visits, site visits, or office appointments as required.

– Achieve personal and business targets, service levels, and quality standards to maximise customer satisfaction.

What We're Looking For:

– Proven experience in tenancy or leasehold management within a high–pressure, statutory environment.

– Strong knowledge of the legal and contractual frameworks around tenancy and homeownership management.

– Excellent communication skills, with the ability to resolve complex issues and manage challenging conversations.

– IT proficient, with experience using Microsoft Office and in–house systems.

– A self–motivated, assertive individual who can work both independently and as part of a team.

Why Apply?

This is a great opportunity to work with a respected housing association that values diversity, teamwork, and continuous improvement. You'll be working on the front line, making a real difference in the lives of residents while gaining valuable experience in tenancy and leasehold management.

location

United Kingdom