gs

Page Personnel

Posted

6 days ago

description

We are seeking a Temporary Customer Carecall Officer who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department.

Client Details

This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.

Description

As a Temporary Customer Carecall Officer you will be:

Manage incoming calls and customer service enquiries.

Identify and assess customer's needs to achieve satisfaction.

Provide accurate information using the right methods/tools.

Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.

Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.Profile

A successful Temporary Customer Carecall officer should have:

Proven customer support experience or experience as a client service representative.

Strong phone handling skills and active listening abilities.

Familiarity with CRM systems and practices.

Excellent communication and presentation skills.

The ability to multi-task, prioritise, and manage time effectively.

Will hold a full UK driving licence (essential) but don't need access to your own car

Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6.00am-16:00pm), late (13:00pm-10.00pm) and nights (10:00pm-6:00am) on a rational basis*Please note employment is subject to a satisfactory DBS check*

*Please note this role is a full time, office based role*

Job Offer

In return, our client can offer:

Competitive salary

Immediate start date

Temp to perm opportunity

Great career opportunities

Convenient location in Stockport.

Professional development opportunities.

*Please note for this role you will need to hold a full UK driving license

location

Stockport, Manchester