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Daniel Owen Ltd

Posted

8 days ago

description

Repairs Coordinator

North London

17ph

Repairs and Maintenance

North London – Office Based

Monday – Friday (9:00am – 17:00pm)

Looking for someone to start immediately

Key Tasks / Activities / Responsibilities:

Deploying emergencies to the correct operative – ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances – Supervisors to be made aware when emergencies are passed to OOHDealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised mannerManaging overdue orders ensuring completed on timeReporting operative issues to the area supervisorEnsuring that operatives are using and updating their PDAs correctlyEnsuring jobs raised in the interface are booked in within targetArranging appointments for residentsDealing with queries from residents, changing appointmentsPrinting and emailing all non PDA operatives works at the end of the working dayBack up to all other planners, covering any absencesWorking in line with schedulers daily duties provided by line managerFollow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Key Knowledge

Customer Service focusedExcellent Communication skillsAbility to identify problemsAbility to identify customers needsWilling to go the extra mile to deal with a difficult situationAbility to prioritise issuesAbility to meet tight deadlinesAbility to work under pressureAttention to detailTeam player

location

Central London, London