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Matt

Posted

16 days ago

description

We are seeking a motivated and detail-oriented Customer Service Assistant to join our finance team. In this role, you will be the first point of contact for our clients, providing excellent customer support and ensuring a seamless client experience. You will handle inquiries, resolve issues, and assist with account management. The ideal candidate is customer-focused, has strong communication skills, and thrives in a fast-paced environment.

Responsibilities:

Respond to customer inquiries via phone, email, and chat promptly and professionally
Assist clients with account-related questions, payments, and financial transactions
Resolve client issues and escalate complex cases to relevant departments when necessary
Maintain accurate client records and ensure all documentation is up to date
Provide support to the finance team with administrative tasks when required
Follow up with clients to ensure high satisfaction and repeat business
Stay up to date with company products, services, and policies

Requirements:

Proven experience in customer service, preferably in the finance or banking industry
Excellent verbal and written communication skills
Strong attention to detail and problem-solving abilities
Ability to work well in a team environment and manage multiple tasks
Proficiency in Microsoft Office and customer management software (CRM)
A positive attitude and a client-first approach

Benefits:

Competitive salary and benefits package
Opportunities for career development and growth
Supportive and inclusive work environment

location

Central London, London