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Headway Surrey

Posted

8 days ago

description

We are looking for a dynamic individual to work as part of our Rehab Team to assist with a range of administration tasks and session support, support clients during workshops and with other admin tasks, be the first point of contact for all new enquiries and to carry out tasks allocated by the Rehab Team Lead

REHAB TEAM MEMBER

35 hours per week

GBP12.50ph

3% contributory pension

25 days holiday pro rata per annum in addition to public holidays.

3 months' probation

The post-holder will be based at Headway Surrey s centre, at Headway House, 21 North Road, Guildford, GU2 9PU. Occasional remote working may be offered either permanently or ad hoc with the CEO's prior agreement.

On the job training will be provided at all times to help develop your skills and knowledge.

Following the successful completion of the probation period, the post holder will be required to undertake a self-study Brain Tree Training Course, called Cognitive Rehabilitation for Professionals which will be paid for by Headway Surrey. Assignments, exercises, and self-tests are included throughout the coursework some of which are mailed or emailed to course tutor for feedback.

Training on Headway Surrey s CRM database, Charitylog will be given.

A clean driving licence must be held. Car mileage allowance for travel to meetings in connection with work

JOB PURPOSE:

The main purpose of the role is to:

Assist with a range of administration tasks and session support Support clients during workshops and with other admin tasks Be the first point of contact for all new enquiries Carry out tasks allocated by the Rehab Team Lead A Rehab Team member will play a key role in achieving Headway Surrey s objectives by working alongside the Rehab Team to achieve our vision and mission:

Vision - To be known as the go to place for acquired brain injury in Surrey. Supporting people in Surrey from all circumstances with traumatic and acquired brain injury, their carers, and families, are supported to improve their quality of life by optimising recovery and maximising independence.

Mission Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury throughout Surrey.

ROLE OVERVIEW

The key areas of responsibility include:

To support centre sessions which run on Tuesdays and Thursdays, 10.00 am to 2.30 pm, under the direction of the Rehab Team Lead and with the assistance of volunteers.

Prepare cognitive tasks for clients Support clients to complete tasks Help to present educational brain injury workshops Facilitate conversation and encourage clients to follow centre guidelines for appropriate behaviour Support the Rehab Team Lead to facilitate other sessions throughout the day, which may include art, boardgames, discussions To attend team meetings, planning sessions and rehab meetings as required, either in person or via Zoom.

To be the first point of contact for new enquiries and to provide administrative support to enable new enquiries (clients and carers) to access Headway Surrey s rehab services by:

Responding to all enquiries (telephone, letter, email or online referral forms) for support services Accurately recording all enquiry details and documentation on the CRM Ensuring all enquiries are followed up in a timely manner and chased up accordingly Collecting and gathering documentation Supporting clients to complete Brain Injury ID Card application forms, issued by Headway UK. Liaising with Adult Social Care and signposting to other agencies/services where appropriate INITIALLY

To undertake an induction program given by the Services Manager or CEO. Observation of sessions, training on CRM, telephone system and other processes/systems.

OTHER TASKS

As a small organisation we plan carefully, but sometimes, medical and unplanned absences may present themselves. We may need you to cover / help the team. Training will be given, so that you are prepared for these eventualities.

To provide occasional support in the wider administration duties of the organisation as directed by the Service's Manager.

Headway Surrey is an equal opportunity employer. Employment is based solely on a person's merit, skills, experience and qualifications directly related to professional competence. Applications from individuals are encouraged regardless of disability, age, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

How to apply

For an informal telephone discussion ring

location

United Kingdom