gs

Dynamite Recruitment

Posted

6 days ago

description

Customer Service Executive

70% customer support & 30% Purchasing & Stock allocation

Salary: Up to £25,000 P/A + fantastic benefits!

Location: Chichester, West Sussex- this is fully office based )

Hours: Monday to Friday, 9AM - 5PM

Dynamite Recruitment are looking for an experienced Purchasing/Customer Service Assistant to join a successful brand.

As a Customer Service Executive you will be responsible for offering excellent standards of Customer Service, handling customer queries and updates. This is a varied role, also including supply chain and purchasing responsibilities, ensuring stock meets the needs of customers. You will also handle ad hoc administration and support senior staff.

Key responsibilities:

Handle inbound queries via telephone, live chat, post and email.

Updating customers and third parties when facing delays.

Chasing outstanding purchase orders and invoices.

Cover specialist departments when required.

Work closely with the Accounts Team, regarding supplier invoicing.

Provide customers with updates on their orders.

Ad hoc administration.

Demonstrate excellent product knowledge.

processing orders , returns and exchanges

Liaising with suppliers, regarding stock levels and purchasing.

Coordinate bookings/appointments via the in-house system. Ideally, you will/be:

A minimum of 2 years experience in a Customer Service position

Any experience in stock control or purchasing would be be an advantage but can be taught

Proficient Microsoft Office and IT skills.

Self-organised and able to adapt per workloads.

Offer excellent customer service skills.

Clear and concise verbal and written communication skills. To be considered for the role, please submit your CV as soon as possible

INDI

location

Chichester, West Sussex