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Smart Recruit Online

Posted

7 days ago

description

Operational Support AdministratorLocation: Tewkesbury (with 1 day per week covering Worcester clinic)

Salary: £23,400-24,000

Status: 9 month Fixed Term Contract to cover maternity leave

Start date: January 2025

We are looking for an experienced Operational Support Administrator to deliver high quality support to the business including customer focused support and working closely with the case managers, whilst striving to deliver a streamlined service. The role of an Operational Support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role. This would also include 1 day per week covering reception at our clinic in Worcester. This role is being offered on a 9 month fixed term contract basis.

About the RoleKey responsibilities:

Process incoming communications (post, fax, email), scanning, if appropriate, and directing to the relevant personGreet visitors in an efficient and friendly manner, recording and escorting them to the officeConduct reception duties and administration for clinic in Barbourne - Worcester (1 day per week)Process incoming and outgoing invoices and resolving any queriesManage reimbursements in accordance with relevant scheme rules and benefits Manage office suppliesOrganise refreshments for meetingsDeal with general business enquiries (face to face and telephone) directing them as appropriateChase clinical information in a timely manner demonstrating professionalism whilst being assertive.Provide administration support for the case management and health surveillance teamsArrange property maintenance as directedProcess Data Subject Access Requests in accordance with the ICO guidelinesHandle and coordinate complaints via email and telephoneDemonstrate a professional and respectful approach during all interactionsEssential SkillsEssential skills and experience:

Demonstrable experience in an administrative roleProficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations.Be familiar with and keep up to date with, the requirements of the Data Protection Act. Have an excellent telephone manner and strong interpersonal communication skills.Ensure that a professional; presentable dress code is adhered to when client facing.Be comfortable working either on your own initiative or as part of a team.Be able to follow procedures, adhere to policies and apply these to the scope of work. Feel comfortable in challenging aspects of the role where you feel there may be room for improvement/more efficient ways to deal with that aspect. Be confident, precise and helpful when dealing with any customer complaints.Be able to demonstrate a high level of accuracy with good attention to detail.Strive to always "do better"; "think outside of the box" and to become a valued member of the team.Be able to develop a robust and in-depth working knowledge of the day to day activities relating to Operations Support.Be able to work to tight deadlines and to be calm under pressure.Benefits25 days annual leaveYour birthday off6% company pension contributionBike to Work SchemeMedicash Health planEnhanced Maternity/Paternity/Adoption and Shared Parental leave2 voluntary days per yearLong Service AwardsEmployee Wellbeing SeminarsCPD opportunitiesProfessional memberships paid for (role dependent)About CompanyHCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.DE&IHCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

location

Tewkesbury, Gloucestershire