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As an Infrastructure Engineer, you'll provide operational support such as incident resolution, change implementation and maintenance activities as part of an on–site team in the Gloucester area; providing proactive management and reactive support of Rokes' customers' Mission Critical secure environments.
Roke are a leading technology & engineering company with clients spanning National Security, Defence and Industry 4.0 through our Futures business and Intelligence as a Service. You will work alongside our customers to solve their complex and unique challenges.
Your Key Responsibilities Providing operational support, such as incident resolution, change implementation and maintenance activities to ensure a stable and reliable environmentImplementing approved technical requests from the end customersDeveloping and implementing improvements to operational and reference platform environmentsImplementing automation to improve productivity and remove human errorProducing clear and concise documentationSupporting the Tech Lead with active management of the environments and escalation any risks.Proactive monitoring to stay ahead of potential issuesSupporting and participating in stakeholder management, service reporting and reviews with Roke SDM and customer stakeholdersEmbrace and adapt ITIL4 practices for an agile platform operation delivery and operations environmentDeveloping and maintaining service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practicesExecuting agreed changes to service provision, configuration items, and documentation.The Key Requirements Proven experience managing IT operations in a complex, fast–paced highly regulated environments, preferably aligned to national security or defenceExperience in the some or all of the following technologies: VMWare Suite (ESXi, vCenter and NSX / VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker and/or Kubernetes and NagiosAwareness of Networking TechnologiesAwareness of Cyber Security principlesExcellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation.Familiarity with the ITIL framework and (ideally) experience of working closely with DevOps product teams, particularly in public sector and National Security landscapeFamiliarity with software development practices and tools used by software developers. Able to support those who build and support service–orientated architecture and microservices, containerisation platforms and runtime.Built over a 60–year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act – through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe – that's our mission, passion, and motivation.
Joining a team united by purpose and ambition, you'll be at the heart of an exciting growth journey: having doubled in size over the last 4 years, we intend to double our headcount by 2027. At Roke, every individual counts. We push technical boundaries, together. We re–invest in product innovation, and we empower our people to make a difference.
Where you'll work
You'll find our Gloucester site in a business park two minutes from junction 11A of the M5; The site allows easy access to our local customer base. Set on the outskirts of the Cotswolds, you are never far from a picturesque view or lunch time walk.
This role will involve spending 5 days per week on site with a customer in the Gloucester area with trips to the local Gloucester office as and when required.
Why you should join us
Operating as one Roke, there is a shared belief that everyone has a responsibility to create an environment that encourages you to bring your whole self to work; in a place where everyone has the time, trust and freedom to succeed.
We are committed to a policy of Equal Opportunity, Diversity and Inclusion, enabled by our employee led resource groups of Women In Roke, Neurodiversity, Inspire (LGBT+) ME (Majority Ethnic), Veterans and Disability; which each contribute to making Roke a great place for people from all backgrounds to work.
Mental health and wellbeing is also important to Roke, there is a group of supportive Mental Health First Aiders to lend a listening ear for anyone who needs it; alongside a team of Mental Health First Aid Champions who help build a mentally healthy workplace, challenge stigma and support positive wellbeing.
The Benefits and Perks Flexi–time: Working hours to suit you and your lifeAnnual bonus: Based on profit share and personal performancePrivate medical insurance: Includes cover for existing conditionsHoliday: You'll receive competitive annual leave plus bank holidays. We also offer the opportunity to buy and sell annual leaveChemring Share Save: Monthly savings into a 3 or 5 year plan.Clearances
Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the U.K. for the last 10 years.
The Next Step
Click apply, submitting an up–to–date CV. We look forward to hearing from you.
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