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JCL Recruitment Ltd

Posted

1 day ago

description

The Leisure Centre Assistant supports the daily operations of the leisure centre, ensuring a safe, clean, and welcoming environment for all visitors. This role involves customer service, facility maintenance, and assistance with activities and events.

Key Responsibilities:

1. *Customer Service:*

- Greet and assist customers, providing information about services, schedules, and programs.

- Handle customer inquiries and complaints professionally, escalating issues as necessary.

- Process membership registrations, renewals, and payments.

- Conduct tours of the facility for potential new members.

2. *Facility Maintenance:*

- Ensure all areas of the centre are clean, tidy, and safe.

- Perform routine cleaning tasks, including locker rooms, pool areas, and gym equipment.

- Monitor and replenish supplies such as towels, toiletries, and cleaning materials.

- Report any maintenance issues or hazards to the appropriate personnel.

3. *Activity and Event Support:*

- Assist in setting up and breaking down equipment for activities and events.

- Support instructors and coaches during classes and sessions.

- Ensure all equipment is in good working order and stored properly.

- Provide supervision during activities to ensure safety and adherence to rules.

4. *Health and Safety:*

- Follow all health and safety guidelines and protocols.

- Assist in emergency situations, including evacuations and administering first aid if qualified.

- Monitor the pool area (if applicable) to ensure safety and compliance with regulations.

5. *Administrative Duties:*

- Maintain accurate records of attendance, membership, and incidents.

- Schedule bookings for facilities and equipment.

- Assist with promotional activities and marketing efforts.

- Prepare reports and documentation as required by the management.

6. *Team Collaboration:*

- Work collaboratively with other staff members to ensure smooth operation of the centre.

- Participate in team meetings and training sessions.

- Support new staff and volunteers by providing guidance and assistance.

Qualifications:

- *Education:*

- Minimum of high school diploma or equivalent.

- Additional qualifications in leisure management, sports science, or a related field are desirable.

- *Experience:*

- Previous experience in a customer service role, preferably in a leisure or fitness environment, is advantageous.

Skills and Abilities:

- Excellent customer service and communication skills.

- Strong organizational and multitasking abilities.

- Basic proficiency with computers and office software.

- Ability to work effectively both independently and as part of a team.

- Physical fitness and ability to perform manual tasks.

Working Conditions:

- Varied shifts, including evenings, weekends, and holidays.

- Requires physical activity, including lifting, bending, and standing for extended periods.

- Possible exposure to pool chemicals and cleaning agents.

Physical Requirements:

- Capability to lift and move equipment and supplies.

- Ability to perform tasks requiring manual dexterity and physical stamina.

Personal Attributes:

- Friendly and approachable demeanor.

- Reliable and punctual.

- Proactive and willing to take initiative.

- Commitment to providing a high standard of customer service.

£17 per hour

PLEASE SEND IN YOUR CV/RESUME OR CONTACT DETAILS

location

London