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JCL Recruitment Ltd

Posted

1 day ago

description

Accommodation Warden

Key Responsibilities:

1. *Resident Support and Welfare*:

- Serve as the primary point of contact for residents, addressing their concerns and providing guidance.

- Offer pastoral care and support to residents, including providing information on available resources and services.

- Foster a positive and inclusive community environment within the residence.

2. *Safety and Security*:

- Ensure the safety and security of residents by monitoring access to the facility and enforcing security protocols.

- Conduct regular inspections of the premises to identify and address safety hazards.

- Respond promptly to emergencies, including medical emergencies, fire alarms, and security incidents.

3. *Administrative Duties*:

- Manage resident records, including contact information, room assignments, and tenancy agreements.

- Coordinate the check-in and check-out processes for residents.

- Handle administrative tasks such as maintenance requests, incident reports, and inventory management.

4. *Rule Enforcement and Conflict Resolution*:

- Enforce residence rules and regulations to maintain order and discipline.

- Address and resolve conflicts between residents, using mediation and conflict resolution skills.

- Handle disciplinary issues and apply appropriate sanctions when necessary.

5. *Community Building and Engagement*:

- Organize and facilitate social, recreational, and educational activities to promote community engagement.

- Encourage resident participation in community events and initiatives.

- Provide leadership and support to resident committees and groups.

6. *Maintenance and Facility Management*:

- Coordinate with maintenance staff to ensure the upkeep and cleanliness of the residence.

- Report and follow up on maintenance issues and repairs.

- Oversee the allocation and condition of rooms and common areas.

Skills and Qualifications:

- *Education*: High school diploma or equivalent; post-secondary education in hospitality management, social work, or a related field is advantageous.

- *Certifications*: First Aid and CPR certification may be required; additional training in conflict resolution or counseling is beneficial.

- *Experience*: Previous experience in a residential support, housing management, or customer service role is preferred.

- *Skills*:

- Excellent communication and interpersonal skills.

- Strong problem-solving and conflict resolution abilities.

- Organizational skills and attention to detail.

- Ability to handle emergencies and stressful situations calmly.

- Empathy, patience, and the ability to build rapport with residents.

Work Environment:

- *Settings*: Accommodation wardens typically work in student dormitories, hostels, employee housing, or similar residential facilities.

- *Physical Demands*: The role may involve walking and inspecting the premises, handling emergencies, and performing administrative tasks.

- *Hours*: Accommodation wardens often work irregular hours, including evenings, weekends, and holidays, to ensure resident support is available at all times.

Career Progression:

- With experience and additional training, accommodation wardens can advance to roles such as senior warden, housing manager, or other administrative positions within residential services or property management.

£17 per hour

PLEASE SEND IN YOUR CV/RESUME OR CONTACT DETAILS

location

Wandsworth, London