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TOWER HAMLETS COMMUNITY HOUSING

Posted

6 days ago

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Housing Team Coordinator

Location: Tower Hamlets, London (Office Based)

Salary: £29,864 (Rising to £31,000 after successful completion of probation)

Weekly hours: 37.5

Contract details: Permanent

Closing date for applications: 12th November 2024

Interview Date: W/C 20th November 2024

About THCH When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar – work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.

If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey.

About the role

At THCH, we are dedicated to providing exceptional services to our residents, ensuring that our communities feel supported and valued. As part of this commitment, we are looking for a Team Coordinator with a positive attitude, proactive approach, and the drive to support various teams within our Housing Department.

Key Responsibilities

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Provide proactive administrative support across the Housing Department, helping to maintain smooth day-to-day operations.

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Coordinate with the Neighbourhood and Income teams, supporting critical workflows that contribute to resident satisfaction.

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Manage multiple mailboxes and prioritize enquiries, ensuring timely responses and resolution by directing concerns to the appropriate team members.

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Maintain accurate records, conduct basic reporting analysis, and assist with managing lettings.

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Support the tracking and escalation of complaints, ensuring issues are promptly handled by the appropriate teams.

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Contribute to team improvement initiatives, taking part in broader projects that enhance service delivery and resident experience.

About you

As Team Coordinator, you will play an essential role in supporting our operational teams, particularly the Neighbourhood and Income teams, in delivering outstanding service to our residents. This role involves a combination of administrative support and resident-focused activities, helping to ensure that our department runs efficiently and that resident needs are met promptly and effectively.

The ideal candidate is a high-energy professional who thrives in a busy environment, with the following qualities:

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Problem Solver: Able to assess and address issues promptly, coordinating solutions with an enthusiastic and collaborative approach.

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Highly Organized: Skilled at juggling conflicting priorities and managing a high-volume workload with efficiency and attention to detail.

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Resident-Focused: Committed to continuous improvement, always looking for ways to enhance the resident experience and support team goals.

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Discreet and Trustworthy: Comfortable handling sensitive or confidential information, with a strong sense of loyalty and professionalism.

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Effective Communicator: Excellent interpersonal and communication skills, enabling seamless collaboration with residents and colleagues.

What we offer you

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond

location

Angel, London