gs

Reed Property & Construction

Posted

6 days ago

description

HOUSING BENEFITS ADVISOR

* Salary: £28,819 (pro rata) + £900 Car Allowance OR £15 per hour PAYE - £23 Umbrella

* Location: Bath

* Contract Types: 1 x Fixed-Term Contract (10 months) Full-Time and 1 x Permanent

* 3 - 4 days a week (Hybrid Working)

Our high-profile housing association client is looking for 2 knowledgeable Benefits Advisors to join their Bath team.

These roles are ideal for candidates with a solid understanding of welfare benefits and Universal Credit regulations, coupled with experience in a customer-facing position.

Day-to-day of the role:

* Support and empower customers transitioning onto Housing Benefit and Universal Credit, and help them maximise their income by accessing other unclaimed benefits.

* Work collaboratively with colleagues and external stakeholders to ensure customers sustain their tenancies.

* Develop strong relationships with local Job Centres, the DWP, Local Authorities, support providers, charities, and advice agencies.

* Assess new customers making a Universal Credit claim to ensure full support throughout their journey, handling necessary administration.

* Collaborate with the Customer Accounts team to ensure a smooth transition onto benefits, minimising the risk of tenancy failure and/or increased rent arrears.

Required Skills & Qualifications:

* Solid knowledge of welfare benefits and Universal Credit regulations essential

* Strong communication skills with the ability to liaise effectively with both external and internal partners.

* Experience in administration and customer service in a dynamic environment.

* Valid driving license and access to a vehicle.

* Ability to work, communicate, and negotiate with a diverse range of audiences, embracing equity & diversity.

* Demonstrated resilience and a proactive attitude.

Benefits:

* 26 days annual leave (plus public holidays), rising to 29 days after 3 years of service.

* An additional day's leave on your birthday.

* Contributory Pension Scheme matched up to 10%.

* Annual 'Homes for Good' Reward.

* Life Assurance Policy (up to 6x your annual salary).

* Flexible Benefits including additional annual leave, gym membership, Health Cash Plan, and more.

* 'Perks at Work' - access to thousands of discounts online and in-store.

* Employee Assistance Programme (EAP) - providing advice on financial, health, work, or mental wellbeing.

* Free Parking at many of our locations.

To apply for this Benefits Advisor position, please submit your updated CV to Wendy at Reed

location

Bath, Somerset