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Work Lyf Group Ltd

Posted

8 days ago

description

We at Work Lyf Group are recruiting for a Maintenance Controller for our established client based in the Newcastle-under Lyme area.

Job Purpose

To ensure the effective delivery of technical & customer service; with a specific focus on vehicle cost authorisations & downtime, to deliver the most cost effective solution to a customer. To ensure that all KPIs/SLAs and statutory requirements are met in full at all times.

Duties

• To be the dedicated point of contact for all maintenance, refurbishment and accident repairs.

• To provide appropriate challenge to all costs for vehicle repairs using technical rulesets.

• To allocate cost to correct cost centres and codes.

• To develop strong relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs.

• To develop strong relationships with third party suppliers to ensure the most cost-effective route for all repairs.

• To update systems to create a maintenance history and work orders.

• Perform trend analysis relating to vehicle maintenance.

• Provide vehicle off road reports and ensuring all vehicles are back on the road in a timely manner with as little additional cost to the client or the business.

• Expedite chasing of VOR parts with dealer and manufacturers.

• Liaising manufacturers customer service teams for warranty and parts back orders. • Review of maintenance history to ensure any parts under warranty are claimed.

• To raise credits with manufactures for warranty repairs in the extended warranty period or if the repairs have been completed in a 12-month period.

Key Experience / Skills

* Worked across car & LCV (HGV fleets not essential but desirable).

* Experience with dealing with maintenance scheduling.

* In-depth knowledge of repair times and costs.

* Hold relevant qualifications to support the role.

* Attention to detail.

* Good negotiation skills.

* Flexible attitude to providing solutions to problems

location

Newcastle-under-Lyme, Staffordshire