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Contract Personnel Limited

Posted

8 days ago

description

My clients are looking for a Dispensing Assistant to join their friendly team ROLE SUMMARY The role is to work as part of the practice team in the delivery of first class services, showing excellent understanding of customer needs as well as being motivated in achieving sales. KEY RESPONSIBILITIES Assisting in Dispensing Offer the customer general advice and guidance Implement minor repairs to framesCarry out OCT, retinal photography, tonometry and visual field tests supplementary to an eye examination and to alert the optometrist to any unusual / abnormal features identified through these processesKeep appropriate records and report to the Practice Manager as required Selling & Customer Relationship Management Maximise sales whilst minimising costs to ensure the achievement of specified margins and targetsAscertain the wants and needs of each customerRecommend, select and help locate or obtain merchandise based on customer needs and wantsDescribe merchandise and explain its use, benefits, operation and care to customersMaintain knowledge of current sales and promotions as well as policies regarding payment, exchanges and securityServe customers, bag and package purchasesObserve and identify security risks and theft and to prevent and attend to these occurrences appropriatelyEnsure that the practice provides excellent customer service at all times, meeting and where possible exceeding customer expectationsAnswer the telephones and deal with enquiries and appointmentsManage enquiries, complaints, refunds etc, as required Team Implement the policies and procedures set out in the Employment HandbookContribute to positive working relationships within the teamBe aware of the needs of team members and to show them courtesyCommunicate effectively with others in the teamWork collaboratively with team members and management colleagues in order to meet the objectives of the businessPut forward ideas and feedback during team meetings in order to improve ways of working Health & Safety / Environmental Health Implement the legal obligation to maintain a safe working environment at all timesFollow the company s procedures, as described in the Health & Safety PolicyReport anything unsafe to the Operations Director, and to report accidents, near misses, and so on in the accident book Other Tasks Represent the company at events etc, as requiredUndertake any other tasks that may be reasonably requested To find out more about this opportunity please call Danny Moloney on (phone number removed) or e mail (url removed)

location

Beccles, Suffolk