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CCA Recruitment Group

Posted

6 days ago

description

Customer Service Advisor - Credit Card Disputes

Location: Glasgow - Hybrid after training

Hours: Monday to Friday, 9:00 am - 5:00 pm

Salary: £22,800 per annum up to £26,000 per annum

Are you passionate about delivering excellent customer service and resolving issues for customers? Join our clients dedicated Disputes department as a Customer Service Advisor and become a vital part of our their team.

About the Role

As a member of the Disputes department, you'll support our clients Credit Card customers by resolving disputes when purchases don't meet expectations. You'll work closely with customers to identify issues, provide guidance, and secure refunds where appropriate.

Key Responsibilities

Assist customers by investigating credit card disputes and processing refunds when eligible.

Deliver exceptional customer service in a fast-paced call centre environment.

Collaborate within a dynamic team to handle a high volume of customer queries.

Adapt quickly to each unique situation while maintaining a positive and empathetic approach.

Why Join Our Client?

Energetic and Collaborative Environment: Be part of a team that values collaboration and positivity.

Professional Growth: Dedicated to helping you grow and develop professionally.

Supportive Culture: Pride ourselves on our supportive, team-oriented atmosphere that values each employee's contribution.

What You'll Bring

A customer-first mindset with a passion for helping people.

Strong adaptability to meet the demands of a busy, high-energy call centre.

Excellent communication skills and the ability to resolve issues efficiently.

Ready to Apply?

If you're eager to be part of a supportive team that makes a difference in customers' lives, we'd love to hear from you!

Apply today and start making a difference

location

Port Glasgow, Inverclyde