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Trapeze Recruitment Services Ltd

Posted

6 days ago

description

Job Summary

Provide care and sales support to the customers and engineers to retain and increase sales in line with the business goals and objectives.

The hours of work are 7.30am to 4.30pm Monday to Friday, with an unpaid 30-minute break. This is an office-based position.

Primary Responsibilities

* Support of Sales Team via answering of Sales calls, responding to enquiries/putting on of PO’s that come into the Sales inbox.

* Answer inbound calls and emails from engineers/customer related service enquiries.

* Making proactive outbound Sales calls.

* Participating on focused Sales drives to Trade customers.

* Coordinate with engineers to ensure timely completion of scheduled jobs and address any scheduling conflicts.

* Obtaining Full Addresses, contact names, parking details from customers prior to Engineer’s attendance.

* Serve as a point of contact for customers regarding their maintenance jobs, addressing enquiries, and providing updates on job status.

* Reactive coordination of engineers when needed for immediate work such as call outs.

* Organising parking for engineers via online websites.

* Liaise with subcontractors and suppliers to ensure timely delivery of materials and services.

* Provide general administrative support to ensure smooth operations within the office.

* Provision of support for the sales teams so they are able to concentrate on proactive selling.

Requirements

* Interpersonal skills ability to communicate at all levels and backgrounds and understands concerns, feelings and reactions of others

* Planning and organizing self to accomplish specific goals

* Problem solving with a willingness to make decisions once analysed making judgment on the best solution to a problem or situation

* Strong Team player willing to participate as a full member

* Strong organisational skills

* Excellent communication skills

* Attention to detail

* Proficiency in basic computer skills including Word, Excel & Outlook

Additional Information

* Working for a 3 Generation Family Business with a number of the family working within the company

* Bonus scheme available

* Small office team of 10+ persons

* On-site Parking

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained

location

Morden, London