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Get Staffed Online Recruitment

Posted

23 days ago

description

Customer Service Administrator

Contract: Permanent, Full-time (37.5 hours per week), Monday to Friday, 8.30am - 4.30pm

Location: Hybrid to Royston

Salary: £22,425 per annum

SUMMARY

Our client is committed to provide occupational health and wellbeing solutions for employers across the UK.

As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information and ensuring full customer satisfaction. Provide support and comprehensive product / service information to customers.

REQUIREMENTS FOR THIS ROLE

Previous customer service skills and experience.Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems.Proficient use of Microsoft Office and IT Solutions.Diary management experience.Ability to rationalise competing priorities.Confident communicator.Providing services to meet quality assurance targets.Working to and maintaining internal and external KPI`s.Maintaining accurate customer service record.

CORE SKILLS & BEHAVIOURS

Problem Solving SkillsAbility to drive own personal performance and developmentManaging a complex workloadAttentive Interpersonal SkillsAbility to quickly and successfully adapt and embrace changeCommunication skills and strong commandWork independently and cooperatively as part of a teamAttention to detailUnderstand the priorities of the organisation and translate them into service prioritiesResponsibleWell OrganisedProfessional in appearance and approachAble to work alone or as a teamTrustworthy and HonestCalm under pressureWilling to learn new skillsEfficientEnthusiastic and ProactivePossess a positive can-do attitude

HOW TO APPLY

Interested in this Customer Service Administrator opportunity? Click apply and you will be redirected to our client’s careers website to complete your application.

location

Hertfordshire