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HAYS

Posted

14 days ago

description

Customer Service Administrator, Temporary Role, Northamptonshire Based, Immediate Start Customer Service AdministratorNorthamptonshire based

Temporary Contract

A Customer Service Administrator is responsible for providing exceptional customer service and handling administrative tasks related to customer interactions. They act as the primary point of contact for customers, addressing their enquiries, resolving issues, and ensuring their overall satisfaction.

Key Responsibilities:

Customer Interaction:Responding to customer enquiries and requests via phone, email, or chatResolving customer complaints and issues in a timely and effective mannerProviding information about products or servicesAssisting customers with orders, returns, and refunds

Administrative Tasks:Processing customer orders, returns, and refundsMaintaining customer records and databasesData entry and report generationAssisting with customer relationship management (CRM) system

Team Collaboration:Working closely with other departments (e.g., sales, marketing, shipping) to ensure customer satisfactionContributing to team efforts and initiativesRequired Skills:Excellent communication and interpersonal skillsStrong problem-solving and analytical abilitiesOrganisational and time management skillsProficiency in Microsoft Office Suite (Word, Excel, Outlook)Customer-oriented mindsetAbility to work independently and as part of a team

By providing exceptional customer service and administrative support, Customer Service Administrators play a vital role in ensuring customer satisfaction and business success.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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location

Northampton, Northamptonshire