Customer Care Manager

Customer Care ManagerHouse Builder sectorLeeds (on–site) 37,000 – 45,000Client DetailsPage Group are working with a well known national housebuilder in their search for a new Customer Care Manager to join them at their Leeds based offices (outskirts)DescriptionSupport, Lead & Manage a team of customer care co–ordinators who support new build customers throughout their journeyCo–ordinate works with 3rd party contractors to...

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gs	Page Personnel
Posted	25 days ago
description	Customer Care ManagerHouse Builder sectorLeeds (on–site) 37,000 – 45,000Client Details Page Group are working with a well known national housebuilder in their search for a new Customer Care Manager to join them at their Leeds based offices (outskirts) Description Support, Lead & Manage a team of customer care co–ordinators who support new build customers throughout their journeyCo–ordinate works with 3rd party contractors to ensure all planned and remedial works are carried out within agreed timescalesEnsure all defects are addressed, managed and remedial actions are put in placeLog and manage all remedial works, constantly updating customer on the progress and processTake ownership of any escalated customer issues, ensuring customer satisfaction is prioritisedWork closely with site manages to understand the progress and timescales of developments, ensuring customers are kept informed throughoutEnsure adherence to key compliance and regulatory requirements, providing all team members with regular training and supportProfile Experience within a similar role within a housebuilder environment (desirable)Excellent customer relations experienceAbility to prioritise workloadProblem solverAbility to provide genuine empathy to custoemrsStrong attention to detailJob Offer The Role of Customer Care Manager is an excellent opportunity to join a leading UK Housebuilder at their offices on the outskirts of Leeds. The role offers a salary of 37,000 to 45,000 depending on experience Working Hours are Monday to Friday
location	Leeds, West Yorkshire