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Menzies Distribution Ltd

Posted

9 days ago

description

Menzies Distribution are looking for an Order To Cash Credit Controller Team Leader to manage the major accounts/B2B Credit control team and portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary.

Job role: Credit Controller Team Leader

Location: Hybrid - Edinburgh Park / Home

Shift Pattern: M-F. 36.25 hrs/pw

KEY RESPONSIBILITIES

Manage the Major Accounts/B2B Credit Control team to deliver a high standard of serviceManaging the allocation of work, planning, motivating, coaching, absence, return to work interviews, referrals to HR for Occupational Health referrals, lateness, conduct and capability. Assist in discipline and grievance investigations and hearingsManage recruitment via Logic Melon, review job descriptions, be part of the interviewing panel, contribute to selecting/deselecting candidate and induction of new employeeSet objectives, defining and agreeing Key Performance Indicators (KPI s), timelines, Performance Goals for the OTC Credit Control Team and input to online Performance Review SystemAssessing and reviewing/measuring performance against KPI s and Performance Goals by regular 1:1 meetings, update online Performance Review System, identifying training needs and support requiredProvide training to Team to increase their knowledge and efficiency or organising relevant authorised training from internal/external sourcesEnsure effective business relationships are maintained and translate into required level of service and best practice obtainedLiaise with key internal stakeholders and customers where requiredEstablish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processesUnderstand the significance, the use of the data in other departments/branches and its influenceCommunicate effectively with internal and external customers as requiredEffectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelineDevelop process and procedure in conjunction with Managers to best provide support, development and improvement in the service providedDevelop relationships where appropriate with retailers, publishers and internal contactsParticipate in regular review meetings to highlight issues or planned changes to ensure the service standard is maintain and improvedManage the Major Accounts/B2BTeam ensuring all tasks are completed efficiently and accurately, to customer termsRegularly review processes and procedures to ensure ongoing improvementsProvide reporting to Management TeamManage and develop staffSetting and ensuring KPI s are metAnalysing data and performance to identify areas for focus and improvement

KEY SKILLS & COMPETENCIES:

Minimum 5 years experience in a credit control environmentExperience leading a team preferredExperience working as part of a larger teamExperience in a large complex organisationCredit Control experience dealing with major customers and their processesAble to demonstrate strong Leadership skillsCan demonstrate skills in a change environmentStrong Influencing SkillsLogical ThinkerStrong Microsoft Office SkillsFlexible working ethicExcellent attention to detail

BENEFITS:

31 Days Annual Leave (Pro-Rota)Pension SchemeLife CoverCycle to Work SchemeEye CareFree On-Site ParkingOnsite Canteen

location

Edinburgh