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CCA Recruitment Group

Posted

6 days ago

description

Role: Complaints Handler

Location: Calcot, Reading (hybrid after probation)

Salary: £27,000 DOE + bonus + benefits

Hours: 37.5 hours per week

Shifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm

I am working with a leading brand client to support the in recruiting a permanent Complaints Handler for their offices in Calcot, Reading. To assist each customer with highly individualised customer care. As well as answering simple or complex customer questions, the Compplaints Handler is fully empowered to provide bespoke solutions, which ensure that every customer received customer excellence with each interaction. The role offers great development opportunities for the future.

Do you have experience working within customer excellence?

Do you love to go the extra mile for customers?

We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.

Experience required for the Complaints Handler role:

Proven customer support experience

Strong phone contact handling skills and active listening

Able to work effectively in a team

Experience working within a fast-paced environment

Proficient with MS Office and familiar with CRM systems and practices

High level of verbal and written communication

Customer orientation and ability to adapt

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

Highly motivated and resilientDuties of the Complaints Handler:

Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions

To receive calls and correspondence, which may be requests for information, complaints and assistance or anything associated with products

To build up and continuously update individual specialist knowledge in relation to products, strategy and relevant regulatory compliance e.g. FCA

To build relationships with other sites and involving them in all matters relating to their customer.

To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced

Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutionsPlease follow the link to apply for this Complaints Handler role based on Calcot, Reading

location

Reading, Berkshire