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Busy Bee Recruitment

Posted

7 days ago

description

Claims Delivery Manager

Start Date: ASAP

Location: Rugeley

Hours: Full–time

Salary: 40,000 per annum

Duration: Permanent

As a Claims Delivery Manager, you will be responsible for the day–to–day claims management and operational service delivery, ensuring all logistics, including labour, travel, accommodation, and equipment, run smoothly. You will play a key role in driving the business forward by redefining and delivering a market–leading property damage restoration service while maintaining high standards in health & safety and compliance.

Duties:

Plan and manage the efficient logistics and utilisation of resources such as people, equipment, and materials to deliver high–quality jobs safely and on time, within budget expectations. Apply productivity controls and measures to improve margins and consistency in service delivery. Identify business vulnerabilities and implement strategic solutions, including developing SOPs that ensure best practices and excellent customer experiences. Manage people effectively, including conducting team meetings, 1–2–1s, and performance reviews. Engage regularly with other departments such as Regional Large Loss Director, Finance, HS&E, and Business Development to enhance collaboration. Work with the MCC Senior Management Team to define and achieve goals for culture, systems, and practices. Promote continuous improvement and analyse Key Performance Indicators (KPIs) to identify future challenges and develop mitigation strategies. Collaborate with Regional Directors and Small Non–Complex Claims teams to implement programmes of change and maintain focus. Lead special projects as required by the business and support other areas when necessary. Willingness to travel extensively and stay away from home when required. Skills and Experience Required:

A degree, diploma, or professional qualification in a relevant discipline. Strong organisational skills with the ability to communicate and collaborate with teams at all levels. Experience in damage management or a technical/insurance leadership role. A strong background in logistics or claims, with a solid understanding of technical service delivery in damage management or a related field. If you have not received a response within 3–5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

location

Rugeley, Staffordshire