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MMP Consultancy

Posted

25 days ago

description

MMP Consultancy are currently recruiting for a ASB officer to join a wonderful Housing Association in Northamptonshire on a temporary basis.

Key Responsibilities:

To have primary responsibility for enforcement action for a designated area of the town and where necessary provide appropriate support to complainants and witnesses, and proactively support tenants in sustaining tenancies.

Have a detailed knowledge of relevant legislation; best practice policies and procedures to enable the instigation of legal proceedings were necessary.

Prepare cases and attend and represent us at Court hearings.

Promote and participate in joint working with other agencies involved in dealing with Domestic Violence, Hate Crimes and Anti–Social Behaviour.

Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.

To attend resident meetings and other meetings as appropriate.

Develop and maintain effective relationships with other Council officers, outside agencies and tenants to ensure that a high–quality tenancy management service is delivered.

To provide as required written reports in relation to issues and events related to the patch.

Provide cover for other Officers and staff in their absence.

To undertake any other duties commensurate with the position as designated by the line manager.

Knowledge and Skills:

Basic knowledge of Housing law

Awareness of Current Housing issues

Good literacy and numeracy levels

Dealing with Customers in one to one situations

Responding to customer enquiries by telephone

Ability to prioritise work load

IT Literate/good keyboard skills

Good written and verbal communication

Ability to interpret /implement policy, procedure and legislation

Full Driving Licence

Good written and verbal communications

Performance Minded

Willingness to undertake relevant Training

Communicates effective at all levels in a clear, concise and open manner.

Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers

Committed to working with team and partners to achieve common goals and ensure performance at highest level.

Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals

location

Northampton, Northamptonshire