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Page Personnel

Posted

9 days ago

description

We are seeking a Customer Project Coordinator with a background in the I&C field for a large industrial manufacturer and distribution centre based in Burnley. The successful candidate will be pivotal in key customer conversations & project intake management. The following will have overarching support functions with order management, data processing, client quotation logging, supply chain management, & product delivery.

Client Details

The client we are currently partnering with is a multinational distributor that holds a portfolio of numerous national and international clients under bulk volume orders. The company is undergoing a strong growth period as of now to match its forecasted peak period and is, therefore, actively investing in its now strengthened customer hub.

Description

Key responsibilities will consist of:

Coordinate production and delivery of custom, tailor–made productsWork closely with production teams to ensure order accuracyMaintain exceptional customer service throughout the order processHandle customer inquiries and resolve any issues promptlyMonitor and update order status in the company's systemCollaborate with sales team to achieve customer satisfactionEnsure all procedures adhere to company standards and regulationsParticipate in team meetings and contribute to continuous improvement effortsProfile

A successful Customer Coordinator should have:

A background in I&C field within customer functionsStrong telephony professional manner & ability Proven experience in a customer service roleStrong coordination and organisational skillsExcellent communication and interpersonal skillsProficiency in using business software and systemsA collaborative mindset and ability to work as part of a teamJob Offer

Hybrid working with a certain degree of flexibility Flexi–time & accessible shift patterns Company bonus & profit share Internal progression & step–up availability

location

Burnley, Lancashire