gs

Page Personnel

Posted

6 days ago

description

We are seeking a Customer Project Coordinator with a background in the I&C field for a large industrial manufacturer and distribution centre based in Burnley. The successful candidate will be pivotal in key customer conversations & project intake management. The following will have overarching support functions with order management, data processing, client quotation logging, supply chain management, & product delivery.

Client Details

The client we are currently partnering with is a multinational distributor that holds a portfolio of numerous national and international clients under bulk volume orders. The company is undergoing a strong growth period as of now to match its forecasted peak period and is, therefore, actively investing in its now strengthened customer hub.

Description

Key responsibilities will consist of:

Coordinate production and delivery of custom, tailor-made products

Work closely with production teams to ensure order accuracy

Maintain exceptional customer service throughout the order process

Handle customer inquiries and resolve any issues promptly

Monitor and update order status in the company's system

Collaborate with sales team to achieve customer satisfaction

Ensure all procedures adhere to company standards and regulations

Participate in team meetings and contribute to continuous improvement effortsProfile

A successful Customer Coordinator should have:

A background in I&C field within customer functions

Strong telephony professional manner & ability

Proven experience in a customer service role

Strong coordination and organisational skills

Excellent communication and interpersonal skills

Proficiency in using business software and systems

A collaborative mindset and ability to work as part of a teamJob Offer

Hybrid working with a certain degree of flexibility

Flexi-time & accessible shift patterns

Company bonus & profit share

Internal progression & step-up availability

location

Burnley, Lancashire